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  Terms & Conditions
Upgrades
Upgrade and crossgrade purchases require you to enter your existing serial number during checkout.

Return Policy
If you are not satisfied with your Boris FX Online Store purchase, please e-mail orders@borisfx.com for a Return Material Authorization (RMA) within 14 calendar days of the receipt of the product. If the item is returned unopened in the original packaging, we will exchange it or offer you a refund based on your original method of payment. The product must be returned to Boris FX within 14 calendar days of the issuance of the RMA. All products must be packed in the original, unmarked packaging. A 10% open box fee will be assessed on any opened products. Downloadable products may not be returned under any circumstances.

Order Shipment
Orders received after 2PM ET will ship on the next business day.

Downloads
If you order a Downloadable product, we sometimes ask you to supply a Unique Product ID during Checkout. You must download the appropriate Trial Version in order to obtain the Unique Product ID. Trial Versions are downloadable from http://www.borisfx.com/downloads/. Information regarding where to find your Unique Product ID is here: http://www.borisfx.com/purchase/instructions.php. If you are ordering a bundle, please enter all of your Unique Product IDs during Checkout, separated by commas.

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